The services we provide are based on the values that we regard as fundamental. These are:

• Equality of Access
• Confidentiality
• Free Service to All
• Empathy and Non Judgmental Approach with Clients
• User Involvement in Planning our Services
• Open Complaints Process

We will fulfil our mission and value statement in the following ways:

• Our advice will always be independent of the policies of any funders.
• We will actively develop our outreach services to meet the needs of the most vulnerable members of the community.
• We will always involve local people and community interest in the
  management of the service.

• We will embrace new technologies to assist us in the development of the service.
• We will develop our commitment to training staff and volunteers to achieve the highest possible standards of advice.